To opt out of Hiya, email DPO@hiya.com with the subject line "Advanced Data Management — Removal Request" and include your full name, the phone number(s) to remove, and proof of ownership (a screenshot of a phone bill or contract). Hiya's Data Protection Officer processes removals within 30 days under GDPR and CCPA timelines.
What Information Does Hiya Collect?
Hiya is a caller ID and spam-blocking service used by millions of people directly through its app and by hundreds of millions more through partnerships with Samsung (which uses Hiya to power the built-in caller ID on Galaxy phones), AT&T, T-Mobile, and Vodafone. If your phone number appears in Hiya's system, anyone using a Hiya-powered app or phone can see your name when you call — even if you never signed up. Hiya's caller ID service can display:
- Your full name or business name
- Your phone number type (mobile, landline, VoIP)
- Your general location or city based on area code
- A spam rating or reputation score for your number
- User-submitted comments or labels about your number
Hiya sources its data from carrier partnerships, public directories, user contributions, and third-party data providers. Because Hiya is embedded as the default caller ID on Samsung phones, its reach is enormous.
Why You Should Opt Out of Hiya
Even if you're not concerned about your name appearing in caller ID, there are important reasons to take control of your Hiya profile:
- Incorrect spam labels. Your number may be incorrectly flagged as spam, causing your legitimate calls to be blocked or ignored by people you're trying to reach.
- Unwanted identity exposure. Your full name displayed on every outgoing call eliminates the privacy of an unlisted number.
- Cross-referencing risk. Your name paired with your phone number makes it trivial for anyone to find your address, email, and more through other people-search sites.
How to Opt Out of Hiya (Step by Step)
Step 1: Compose the Removal Email
The most direct way to request removal is to email Hiya's Data Protection Officer at DPO@hiya.com. Use the following template:
Copy-Paste Email Template
To: DPO@hiya.com
Subject: Advanced Data Management — Removal Request
Body:
To whom it may concern,
I am requesting deletion of all personal data associated with the following phone number(s) from Hiya's database:
Full name: [Your Name]
Phone number(s): [+1-XXX-XXX-XXXX]
Please confirm receipt and provide written confirmation when the removal is complete. Under GDPR Article 17 and the California Consumer Privacy Act (CCPA), I request that Hiya cease collecting any further data associated with this number.
Attached: proof of phone number ownership.
Thank you.
Step 2: Attach Proof of Ownership
Hiya requires proof that the phone number belongs to you. Attach one of the following to your email:
- A screenshot or photo of a phone bill showing your name and the number together
- A photo of a service contract or account confirmation
- A screenshot of a user profile (banking, social, etc.) displaying your name and phone number
Redact everything else on the document — account balances, addresses, unrelated information — before sending.
Step 3: Send and Save Confirmation
Send the email and save a copy in your records. Hiya will typically send an automated acknowledgment within a few business days.
Step 4: Deactivate Your Hiya Account (Optional)
If you've previously installed and registered for the Hiya app, deactivate your account directly:
- Open the Hiya app on your phone.
- Sign in to your account if prompted.
- Tap Settings.
- Scroll to Privacy.
- Tap Deactivate Account and confirm.
Deactivation Does Not Equal Deletion
Deactivating your Hiya account removes your app profile but does not automatically delete your phone number from Hiya's underlying caller ID database. You still need to email DPO@hiya.com to request full data removal.
Step 5: Follow Up After 30 Days
Hiya's stated processing window is 30 days, aligned with GDPR and CCPA requirements. If you don't receive confirmation within that window, send a follow-up email referencing your original request and reminding them of your legal rights under CCPA or GDPR.
Samsung Users: A Special Note
If you own a Samsung Galaxy phone, Hiya powers the built-in caller ID feature in the stock Samsung Phone app. This means Hiya data is displayed to you (and about you) even without installing a separate app. To disable Hiya-powered caller ID on your own device:
- Open the Samsung Phone app.
- Tap the three-dot menu → Settings.
- Turn off Caller ID and Spam Protection.
This only stops your phone from showing Hiya data — it doesn't remove your information from Hiya's database for other users. You still need to email the DPO for that.
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Will Your Information Come Back?
Yes, it's possible. Hiya continuously refreshes its database from carrier data, public directories, and user contributions. Even after a successful removal, your number could be re-added from a new data source. Check your status every few months by asking a friend with Hiya installed to call your number and see what name appears.
Protect Your Phone Number Across All Platforms
Hiya is just one of dozens of services that link your phone number to your identity. For comprehensive privacy, also opt out of Truecaller and Sync.ME, and follow our guide on how to stop robocalls and spam calls.
Frequently Asked Questions
Is the Hiya opt-out free?
Yes. Both the email request to DPO@hiya.com and the in-app account deactivation are completely free. Hiya does not charge fees for handling data removal requests.
How long does the Hiya opt-out take?
Sending the email takes about 5 minutes. Hiya's Data Protection Officer processes removals within 30 days under GDPR and CCPA rules. Most requests are confirmed in 7 to 14 days in our experience.
Do I need to install the Hiya app to opt out?
No. You can request removal entirely by email to DPO@hiya.com without ever installing the app. The email path is faster than the in-app deactivation and is the officially recommended route for people who never signed up.
What if Hiya doesn't respond to my email?
If you don't receive a response within 30 days, send a follow-up email referencing your original request. If you're a California or EU resident, mention your rights under CCPA or GDPR respectively, which legally require a timely response.
Will opting out of Hiya stop spam calls to my phone?
No. Opting out of Hiya only affects how your number appears to other people. To reduce incoming spam calls, use your carrier's spam-blocking feature, register on the National Do Not Call Registry, and see our guide to stopping robocalls.
Does opting out of Hiya also remove my data from Samsung's caller ID?
Yes. Samsung's built-in caller ID is powered by Hiya, so a successful Hiya removal also removes your name from what Samsung Phone app users see when you call them.
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