Hiya is a caller ID and spam-blocking app used by millions of people and integrated into the default phone apps on Samsung and other devices. Like other caller ID services, Hiya builds its database by collecting phone numbers and associating them with names, locations, and spam ratings. If your phone number appears in Hiya's system, anyone using the app can see your name when you call — even if you never signed up. Here's how to remove your information.
What Information Does Hiya Collect?
Hiya's caller ID service can display the following information about your phone number:
- Your full name or business name
- Your phone number type (mobile, landline, VoIP)
- Your general location or city based on area code
- A spam rating or reputation score for your number
- User-submitted comments or labels about your number
Hiya sources its data from carrier partnerships, public directories, user contributions, and third-party data providers. Because Hiya is embedded as the default caller ID on Samsung phones, its reach is enormous — potentially hundreds of millions of users see Hiya-powered results without knowing it.
Why You Should Opt Out of Hiya
Even if you're not concerned about your name appearing in caller ID, there are important reasons to take control of your Hiya profile:
- Incorrect spam labels. Your number may be incorrectly flagged as spam, causing your legitimate calls to be blocked or ignored by people you're trying to reach.
- Unwanted identity exposure. Your full name displayed on every outgoing call eliminates the privacy of an unlisted number.
- Cross-referencing risk. Your name paired with your phone number makes it trivial for anyone to find your address, email, and more through other people-search sites.
How to Opt Out of Hiya (Step by Step)
Method 1: Email the Data Protection Officer
The most direct way to request removal of your information from Hiya's database is to contact their Data Protection Officer.
- Compose an email to DPO@hiya.com.
- Use the subject line: "Advanced Data Management — Removal Request"
- In the body, include:
- Your full name as it may appear in their system
- The phone number(s) you want removed, including country code
- A clear statement that you are requesting deletion of all personal data associated with those numbers
- Send the email and save a copy for your records.
Processing time
Hiya typically responds to data removal requests within 30 days, consistent with GDPR and CCPA timelines. If you're a California resident, mention your CCPA rights in the email to strengthen your request.
Method 2: Deactivate Your Hiya Account (If You Have One)
If you've previously installed and registered for the Hiya app, you can deactivate your account directly:
- Open the Hiya app on your phone.
- Sign in to your account if prompted.
- Navigate to Settings.
- Scroll down and tap Privacy.
- Select Deactivate Account.
Deactivation may not delete your data
Deactivating your Hiya account removes your profile from the app but does not guarantee deletion of your phone number from Hiya's underlying database. You should still email DPO@hiya.com to request full data removal.
Method 3: Correct Caller ID or Remove Spam Labels
If your primary concern is an incorrect caller ID name or a false spam label rather than full removal, Hiya offers a separate process through their help center to update or correct information. Visit their Caller ID Info and Comment Removal support section to submit a correction request.
Samsung Users: A Special Note
If you own a Samsung phone, Hiya powers the built-in caller ID feature in the Samsung Phone app. This means Hiya's data is displayed to you (and about you) even without installing a separate app. Samsung users who want to disable Hiya-powered caller ID can go to the Phone app settings and turn off the Caller ID and Spam Protection feature, but this only stops your phone from showing Hiya data — it doesn't remove your information from Hiya's database for other users.
Skip the manual opt-outs
One opt-out won't stop them — brokers relist your data. PrivacyOn removes your info from 100+ sites and keeps it removed.
Start your free scanWill Your Information Come Back?
Yes, it's possible. Hiya continuously refreshes its database from carrier data, public directories, and user contributions. Even after a successful removal, your number could be re-added from a new data source. Monitor your status every few months by asking a friend with Hiya installed to call your number and check what name appears.
Protect Your Phone Number Across All Platforms
Hiya is just one of many services that link your phone number to your identity. For comprehensive privacy, also consider opting out of Truecaller and Sync.ME, and follow our guide on how to stop robocalls and spam calls.
Frequently Asked Questions
Is the Hiya opt-out free?
Yes. Both the email request to DPO@hiya.com and the in-app account deactivation are completely free.
Do I need to install the Hiya app to opt out?
No. You can request removal entirely by email without ever installing the app.
What if Hiya doesn't respond to my email?
If you don't receive a response within 30 days, send a follow-up email referencing your original request. If you're a California or EU resident, mention your rights under CCPA or GDPR respectively, which legally require a timely response.
Let PrivacyOn Remove You From Hiya and 100+ Other Sites
Your phone number is scattered across dozens of caller ID apps, people-search sites, and data brokers. Tracking and opting out of each one individually is time-consuming and never truly done. PrivacyOn handles the entire process — scanning for your data across 100+ sites, submitting removal requests, and continuously monitoring for re-listings so your personal information stays private. Get started with our complete data-broker opt-out guide.