Question 1

What is PrivacyOn?

Accepted Answer

PrivacyOn is a privacy protection service that removes your personal information from 100+ data broker sites, monitors the dark web for your exposed data, and alerts you to identity theft threats. We automate the entire process so you don't have to manually opt out of each site.

Question 2

How does data removal work?

Accepted Answer

As soon as you sign up, we submit opt-out and removal requests to over 100 data broker sites on your behalf. These sites can take between 24 hours and 90 days to honor our requests. Our software continuously monitors these websites and automatically follows up with additional requests as needed.

Question 3

How long does it take to remove my information?

Accepted Answer

We begin submitting removal requests immediately after you sign up. Most data brokers process removals within 24-72 hours, but some can take up to 90 days. Our software continuously monitors and follows up to ensure your data stays removed.

Question 4

Will my information come back after removal?

Accepted Answer

Data brokers continuously collect new data, so your information can reappear over time. That's why PrivacyOn provides ongoing monitoring — we automatically detect when your data is re-listed and submit new removal requests.

Question 5

How much does PrivacyOn cost?

Accepted Answer

Individual plans start at $7.49/month when billed annually ($14.95/month billed monthly). Couples plans protect 2 people starting at $13.74/month annually. Family plans protect up to 5 people starting at $19.16/month annually. Visit our pricing page for full details.

Question 6

Is there a free trial?

Accepted Answer

We offer a free scan that shows you where your personal information is exposed online. No credit card required — results in 30 seconds. If you want us to remove your data, you can subscribe to a plan.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your subscription at any time through your Billing Portal. Your protection continues until the end of your current billing period.

Question 8

Do you offer refunds?

Accepted Answer

Yes. We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, contact us at support@privacyon.com for a full refund.

Question 9

How do I log in?

Accepted Answer

Visit privacyon.com/login and enter your email address. We'll send you a secure login link immediately. Click the button in that email to access your dashboard. If you don't see the email, check your spam folder.

Question 10

How do I add family members to my account?

Accepted Answer

To add family members, you must be on a Couples or Family plan. Once subscribed, log in to your dashboard, click the dropdown menu with your name in the sidebar, and select "Add Another Person" to fill out their details.

Question 11

Why do I see other names besides my own?

Accepted Answer

When our software scans for your information, it matches as closely as possible to the data you provided. Sometimes data brokers combine your information with others who share similar details. Rest assured, you are only removing your own data.

Question 12

How do I change my plan?

Accepted Answer

Log in to your account, open the menu in the upper right corner, and click "Billing." In your Billing Portal, click "Update Plan" to select a new plan. Your account will be prorated automatically.

Question 13

How do I cancel my account?

Accepted Answer

Log in to your account, open the menu, and click "Billing." In your Billing Portal, click "Cancel Plan." Your subscription will be canceled and you won't be charged again.

Question 14

What is dark web monitoring?

Accepted Answer

Our dark web monitoring service continuously scans underground databases and criminal marketplaces for your personal information. If your email, passwords, or other data appears in a data breach, we alert you immediately so you can take action.

Question 15

Is my data safe with PrivacyOn?

Accepted Answer

Absolutely. We use industry-standard encryption and security practices. We only collect the minimum information needed to perform data removal on your behalf. We never sell or share your personal information.

Question 16

What is a data broker?

Accepted Answer

Data brokers are companies that collect, aggregate, and sell personal information about individuals. They gather data from public records, social media, purchase history, and other sources, then sell detailed profiles to anyone willing to pay — including marketers, scammers, and stalkers.

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