TurboTenant is a popular property management platform used by landlords to list rentals, collect applications, and run tenant screening reports. If you have ever applied for a rental through TurboTenant, the platform may hold sensitive personal information including your name, address, Social Security Number, employment history, and credit data. Here is how to take control of that data and request its removal.
What Data Does TurboTenant Collect?
When you submit a rental application through TurboTenant, the platform may collect and process a wide range of personal information:
- Full legal name and date of birth
- Social Security Number (used for credit and background checks)
- Current and previous addresses
- Employment and income details
- Phone number and email address
- Credit history and background check results (processed through TransUnion and Rent Butter)
TurboTenant states that Social Security Numbers are not permanently stored and are only used on a temporary basis for screening purposes. However, other personal data may remain in their systems unless you specifically request its deletion.
Important Distinction
TurboTenant is not a traditional data broker that scrapes and resells your information. It is a property management tool that collects data you voluntarily provide during rental applications. However, you still have the right to request deletion of your personal data under privacy laws like the CCPA.
Method 1: Submit a CCPA Consumer Request Online
TurboTenant provides a dedicated online form for privacy-related requests. This is the most efficient method for most people:
- Visit the request page: Go to turbotenant.com/ccpa-consumer-request/
- Select your request type: You can choose from several options including requesting deletion of your personal data, opting out of data sharing for advertising purposes, or requesting a copy of the data TurboTenant holds about you.
- Fill out the form: Provide your name, email address, and any other required details so TurboTenant can locate your account and verify your identity.
- Submit and wait: TurboTenant is required to respond to your request within 45 days under CCPA regulations.
This form is available to all users, not just California residents. TurboTenant generally honors deletion requests regardless of your state of residence.
Method 2: Email TurboTenant Directly
If you prefer to make your request via email, or if you need to provide additional context, you can contact TurboTenant's support team:
- Send an email to support@turbotenant.com
- Use the subject line "Data Deletion Request" or "CCPA Consumer Request"
- Include your full name, the email address associated with your TurboTenant account, and a clear statement requesting deletion of all personal data
For the strongest legal footing, explicitly reference your rights under the California Consumer Privacy Act (CCPA) or your state's equivalent privacy law. This ensures your request is treated as a formal legal obligation rather than a casual inquiry.
Method 3: Opt Out Through Your Tenant Portal
If you have an active TurboTenant account, you can manage some privacy settings directly:
- Log in to your TurboTenant tenant account
- Navigate to your account settings
- Look for options related to Rent Reporting — you can disable this feature to stop your rent payment data from being shared with credit bureaus
- Review any other data sharing preferences available in your profile
Note that managing settings within the portal does not fully delete your data. For complete removal, you should still submit a formal deletion request using Method 1 or Method 2.
Third-Party Data Cannot Be Removed Through TurboTenant
Credit reports and background checks run during your application are processed by third parties like TransUnion and Rent Butter. TurboTenant cannot delete data held by these agencies. If you need to dispute or remove information from your credit report or background check, you must contact TransUnion or the relevant reporting agency directly.
What to Do After Submitting Your Request
Once you have requested data deletion from TurboTenant, take these additional steps to protect your privacy:
- Confirm receipt: If you do not receive an acknowledgment within a few business days, follow up with another email to support@turbotenant.com.
- Request account closure: Note that requesting data deletion does not automatically close your TurboTenant account. If you want the account closed entirely, state this explicitly in your request.
- Check your credit reports: Review your TransUnion, Equifax, and Experian reports to ensure no inaccurate information from a tenant screening persists.
- Audit other rental platforms: If you have applied through other services like Zillow, Apartments.com, or RentSpree, you may need to submit separate deletion requests to each one.
Protecting Your Privacy Beyond TurboTenant
Rental applications are just one of many ways your personal information ends up scattered across the internet. Data brokers, people-search sites, and marketing databases all trade in personal data — often without your knowledge or consent.
Managing all of these sources individually is a significant undertaking. Services like PrivacyOn automate the process by continuously scanning over 100 data broker sites, submitting removal requests on your behalf, and monitoring for re-listings so your information stays private.
Frequently Asked Questions
Does TurboTenant sell my personal information?
TurboTenant states in its privacy policy that it does not sell personal information. However, it may share data with third-party analytics and advertising partners, which you can opt out of through the CCPA request form.
How long does TurboTenant take to process a deletion request?
Under the CCPA, TurboTenant has up to 45 days to respond to a verified consumer request. In practice, most requests are handled sooner.
Do I need to be a California resident to request data deletion?
No. While the CCPA specifically protects California residents, TurboTenant generally processes deletion requests from users in any state. Additional state privacy laws like those in Virginia, Colorado, and Connecticut provide similar protections for their residents.
Will deleting my data affect a pending rental application?
It could. If you have an active application in process, deleting your data may interfere with the landlord's ability to review your screening results. Wait until the application process is fully complete before requesting deletion.