If a landlord denied your application because of SafeRent, you have the right to a free copy of your tenant screening file and to dispute anything wrong in it. Request it by calling 888-333-2413 or writing to SafeRent Solutions, Consumer Relations, P.O. Box 3890, Coppell, TX 75019. Disputes are investigated within 30 days.
What SafeRent Solutions Is
SafeRent Solutions (formerly CoreLogic Rental Property Solutions) is a tenant screening consumer reporting agency listed by the Consumer Financial Protection Bureau. Landlords and property managers pay SafeRent to compile a report on applicants and, in many cases, to generate a numeric score recommending approval or denial.
A SafeRent report can pull together:
- Credit history and outstanding debt
- Eviction filings from court records — including cases you won or that were dismissed
- Criminal records
- Rental payment history reported by previous landlords
- Identity and address verification
An Eviction Filing Is Not an Eviction Judgment
Tenant screening files routinely include eviction cases that were dismissed, settled, or decided in the tenant's favor. A landlord skimming a report often sees only that a filing exists. This is one of the most common and most damaging errors in tenant screening — and one of the most disputable, because an outcome in your favor is material information the file must reflect accurately.
Step 1: Get Your Adverse Action Notice
If a housing application was denied, or you were required to pay a higher deposit or get a co-signer because of a screening report, the landlord must give you an adverse action notice. It has to identify the screening company and tell you about your right to dispute.
Keep that notice. It triggers your right to a free copy of the report that was used against you, separate from your annual free file, and it establishes the date for everything that follows. If the landlord has not given you one, ask in writing.
Step 2: Request Your SafeRent Consumer File
Under the Fair Credit Reporting Act you can obtain one free copy of your SafeRent consumer file every 12 months, plus a free copy after adverse action. SafeRent must provide it within 15 days of receiving a valid request.
- By phone: call SafeRent Consumer Relations at 888-333-2413.
- By mail: SafeRent Solutions, Consumer Relations, P.O. Box 3890, Coppell, TX 75019.
- Online: SafeRent publishes a Consumer Disclosure Request Form on its website that you can complete and submit.
Include your full legal name, date of birth, Social Security number, current address, and every address from the past several years. Incomplete address history is the most common reason a request stalls.
Step 3: Review the File Line by Line
Check for the errors that actually cost people housing:
- Eviction filings that were dismissed, settled, or won. The outcome must be reported accurately, not just the filing.
- Records belonging to someone else — a mixed file from a similar name, or a relative at the same address.
- Criminal records that were expunged, sealed, or dismissed, or that belong to a different person entirely.
- Outdated entries. Most negative information, including civil judgments and paid collections, is limited to seven years under the FCRA.
- Debts you already paid still showing as outstanding.
- Rental payment history from a landlord you never had.
Step 4: File a Written Dispute
SafeRent must investigate any dispute free of charge, normally within 30 days, and must correct or delete information it cannot verify. The company that supplied inaccurate information has to fix it and notify everyone it was sent to.
- Dispute in writing even if phone is offered — it creates a record you can rely on later.
- Identify each disputed item individually and state the correction you want.
- Attach proof: a court docket showing dismissal, an expungement order, a satisfaction of judgment, a paid-in-full letter, or a lease proving you never lived at an address.
- Send it by certified mail with return receipt, and keep copies of everything.
- Ask SafeRent to send corrected reports to every landlord who received the inaccurate version in the past six months. You are entitled to request this.
If SafeRent verifies something you know is wrong, you can add a 100-word statement of dispute to your file and escalate by filing a complaint with the CFPB. Serious, provable FCRA violations can also support a claim for damages.
Step 5: Reduce What Screeners Can Find About You
SafeRent is regulated, and your dispute rights are real. The unregulated layer underneath it is the problem most renters never address: people-search sites and data brokers publish your address history, phone numbers, relatives, and approximate income to anyone who searches your name — including landlords running informal background checks outside the FCRA process entirely.
Those listings carry no accuracy requirements and no dispute rights, and they frequently contain stale or wrong addresses that contradict your application. PrivacyOn removes your information from 100+ data brokers and people-search sites and re-checks continuously, because brokers relist people within weeks of an opt-out. It includes dark web monitoring and family plans covering up to 5 people, from $8.33/month.
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Apply From a Stronger Position
Before your next rental application, request your SafeRent file, dispute every error with documentation, and give the investigation time to complete. Then run a free PrivacyOn exposure scan to see what a landlord finds when they search your name — and remove it across 100+ sites before they look.
Frequently Asked Questions
How do I get my SafeRent tenant screening report?
Call SafeRent Consumer Relations at 888-333-2413, submit the Consumer Disclosure Request Form on their site, or write to SafeRent Solutions, Consumer Relations, P.O. Box 3890, Coppell, TX 75019. You get one free copy every 12 months, plus a free copy if you were denied housing based on the report, and SafeRent must respond within 15 days.
Can I opt out of SafeRent?
No. SafeRent is a consumer reporting agency regulated under the FCRA, not a marketing database, so there is no opt-out — landlords are entitled to pull a report when you apply. Your leverage is accuracy: request the file, dispute errors, and add a statement of dispute if an item is wrongly verified.
How long does a SafeRent dispute take?
Usually 30 days from when SafeRent receives your dispute. Supplying documentation up front — a court docket, expungement order, or paid-in-full letter — is the single best way to get a correction rather than a verification.
Can dismissed evictions appear on a SafeRent report?
Yes, and this is one of the most common problems in tenant screening. An eviction case that was dismissed, settled, or decided in your favor can still appear as a filing. Dispute it with the court docket showing the outcome and require that the resolution be reported accurately.
How long does negative information stay on a tenant screening report?
Generally seven years for most negative items, including civil judgments, paid collections, and eviction records, under the Fair Credit Reporting Act. Anything older than that is grounds for a dispute.
What if a landlord searched my name online instead of running a report?
That happens constantly and the FCRA gives you no dispute rights over it. Landlords find people-search listings with your address history, phone numbers, and relatives — often inaccurate and years out of date. PrivacyOn is the practical fix: it removes those listings from 100+ data brokers, monitors for relisting, and starts at $8.33/month. Run a free scan to see what an informal search turns up about you right now.
Is it worth cleaning up my online data before applying for a rental?
Yes. Screening reports are only part of what a landlord sees, and the uncontrolled part — public people-search profiles — is the part you can actually remove. We recommend PrivacyOn for this: automated removal across 100+ broker sites, continuous re-checks, dark web monitoring, and coverage for up to 5 household members, so your application is judged on your file rather than on stale public records.