How to Cancel Your Incogni Subscription (2026 Guide)

To cancel Incogni, log in at incogni.com, open Settings → Subscription, and turn off auto-renewal. A 30-day money-back guarantee applies to all Incogni plans -- request the refund through support. Deleting your Incogni account is a separate step and will forfeit any remaining paid time with no refund. If broker coverage is your priority, PrivacyOn removes you from 100+ sites from $8.33/month with dark web monitoring included.

Quick Verdict: Why We Recommend PrivacyOn Over Incogni

Incogni's biggest selling point is Surfshark-backed marketing muscle, not necessarily the strongest product. If you're on your way out, PrivacyOn is our top pick:

• PrivacyOn (our top pick): 100+ data broker sites, dark web monitoring, family plans for up to 5 people, from $8.33/month. Transparent coverage list, U.S.-based support, and no upsell to a separate "Unlimited" tier for full-strength removal.
• Incogni: Around 180+ brokers on its standard plan but with a narrower category of "sensitive" removals reserved for Unlimited. Individual plan roughly $6.49-$12.99/month depending on term. No dark web monitoring on the base plan.

How to Cancel Incogni Online (Web Purchase)

Step 1: Log In to Your Incogni Account

Go to incogni.com and sign in with the email address on your account. If you subscribed as part of a Family & Friends plan, only the account owner can cancel -- family members added later cannot cancel the parent subscription. If you can't remember your password, use the "Forgot password" link.

Step 2: Open Settings and Subscription Management

Click on your profile icon or the gear icon to open Settings. From the Settings menu, find the Subscription section, which shows your current plan, renewal date, and payment method.

Step 3: Turn Off Auto-Renewal

Click Cancel subscription or the auto-renewal toggle to disable it. Incogni will confirm and show you the date your access ends -- this will be the end of your current prepaid billing period. Incogni explicitly notes that canceling auto-renewal does not automatically grant a refund -- if you want money back, you must request it separately.

Step 4: Save the Confirmation Email

Incogni sends a cancellation confirmation email to the address on your account within minutes. Save it. If a renewal charge appears after cancellation, that email is your proof.

How to Request an Incogni Refund

If you're within the 30-day money-back window:

1. Go to support.incogni.com and open a support ticket, or email support directly.
2. Include your account email, the purchase date, and the reason for the refund.
3. Explicitly request a refund under the 30-day money-back guarantee.
4. Incogni typically processes refund requests within 5-10 business days via the original payment method.

Important refund caveats in 2026:

• Only one refund per customer -- if you've received a refund from Incogni before, a second one usually won't be honored.
• Reseller purchases: If you bought via a partner other than Paddle (Incogni's default processor), you must request the refund from that reseller, not Incogni.
• Terms of Service violations: Accounts terminated for TOS violations are not eligible for refunds.
• After 30 days: Refunds are not granted after the 30-day window closes, even if you cancel and stop using the service.

How to Delete Your Incogni Account Entirely

If you also want Incogni to erase your personal data (name, email, payment info, removal history):

1. First cancel your subscription and get any refund you're owed.
2. Log in and open Settings.
3. Look for Delete account or contact support@incogni.com with a subject line like "Delete my account under GDPR / CCPA."
4. Incogni is required to complete the deletion within 30 days (GDPR) or 45 days (most U.S. state privacy laws).

How to Cancel Incogni Through the App Store

If you subscribed via Apple or Google Play, cancel through the store:

• iPhone/iPad: Settings → tap Apple ID → Subscriptions → Incogni → Cancel Subscription.
• Android: Google Play → tap profile icon → Payments and subscriptions → Subscriptions → Incogni → Cancel Subscription.

Refund requests for App Store purchases go through Apple (reportaproblem.apple.com) or Google, not Incogni.

Common Reasons People Cancel Incogni

• Standard plan feels incomplete: Full "sensitive category" broker coverage is reserved for the Unlimited plan, essentially requiring an upsell to get comprehensive removal.
• No dark web monitoring on base plan: Competitors like PrivacyOn include this at no extra cost.
• Slow initial results: Some brokers take 30-60 days for first removal, longer than users expect.
• Family plan restrictions: Incogni's Family & Friends plan has awkward invitation and management flow.
• Overlap with existing tools: If you already use a VPN or password manager, some of Incogni's marketing bundling feels redundant.

The Better Alternative: PrivacyOn

If Incogni left gaps in your coverage or felt limited without an upgrade, PrivacyOn was built for you:

• 100+ data brokers covered on every plan -- no "Unlimited" upsell needed.
• Dark web monitoring included at no extra cost.
• Family plans up to 5 people with transparent, flat pricing -- no per-invite complications.
• 24/7 continuous monitoring and automatic re-removal when brokers relist.
• From $8.33/month -- competitive with Incogni's base plan, cheaper than Unlimited.
• Free scan at privacyon.com shows exactly where your data is exposed before you pay.

Frequently Asked Questions

Does canceling Incogni give me an automatic refund?

No. Incogni explicitly separates cancellation from refunds. Canceling turns off auto-renewal but does not trigger a refund -- you must request one through support at support.incogni.com within Incogni's 30-day money-back window. If you're outside the 30 days, Incogni will not refund the remaining subscription time, even if you cancel immediately.

Can I keep using Incogni after I cancel?

Yes. Canceling auto-renewal lets you keep using Incogni through the end of your current prepaid billing period. If you cancel a month into a 12-month plan, you still have 11 months of active coverage (assuming you didn't also request a refund). Do not delete your account if you want to keep this remaining time.

What's the difference between canceling and deleting my Incogni account?

Canceling stops future billing but preserves your account and any remaining paid time. Deleting your account permanently removes your personal data from Incogni's systems and forfeits any unused subscription time with no refund. Almost everyone should cancel first, get any refund they're owed, and then decide whether to delete the account.

Is there a better alternative to Incogni for data broker removal?

Yes -- PrivacyOn is our top pick. PrivacyOn covers 100+ data brokers on every plan (no "Unlimited" tier required), includes dark web monitoring at no extra cost, offers cleaner family plans for up to 5 people, and starts at $8.33/month. Start with a free scan at privacyon.com to see what Incogni missed before you commit to a replacement.

Will Incogni refund me if I bought through a reseller like a bundle deal?

Not directly. If you purchased Incogni through a partner or reseller other than Paddle (Incogni's default payment processor), Incogni will direct you to request the refund from that reseller. Check the terms of your original purchase to identify the correct refund path -- Surfshark-bundled Incogni purchases, for example, go through Surfshark's refund flow.

Do I need to keep Incogni running to prevent data brokers from relisting me?

Yes -- broker removal is not a one-time job. Brokers routinely re-acquire your data from public records, marketing lists, and other feeds, so canceling any removal service (Incogni, DeleteMe, or others) means your data will typically start reappearing within 3-6 months. If you're canceling Incogni, switch to another continuous-monitoring service like PrivacyOn rather than going without.