How to Cancel Your Intelius Subscription (2026 Guide)

To cancel your Intelius Premier subscription: sign in at intelius.com, open My Account, click Membership Settings, then click Cancel Subscription and confirm through the retention prompts. If online cancellation isn't working, call (888) 245-1655 (Mon-Fri, 7am-4pm PST). App subscriptions must be cancelled through Apple or Google Play, not Intelius directly. Cancelling your paid account is different from removing your data from Intelius's public search — do both.

Two Different Things You Might Want to Cancel

Users routinely mix these up:

• Cancel your Intelius Premier subscription — you signed up for a paid people-search membership and want to stop being billed. That's what this guide covers.
• Opt out of Intelius as a data subject — Intelius has a public listing about you that you didn't create. That's a separate process; see our Intelius opt-out guide.

You often need to do both — cancelling your Premier account does not remove your public listing from Intelius's search results.

How to Cancel Intelius Premier on the Website

Step 1: Sign In

1. Go to intelius.com.
2. Click Sign In at the top right.
3. Enter the email address and password you used at signup. If you've forgotten your password, use the reset link — Intelius may have autocreated the account with the email you gave for a report.

Step 2: Open Membership Settings

1. Click My Account in the top navigation.
2. Select Membership Settings from the left side menu.
3. Look under Active Subscriptions for your Premier plan.

Step 3: Cancel and Confirm

1. Click Cancel Subscription.
2. You'll see one or more retention prompts — discount offers, "pause instead" options, and "are you sure?" screens.
3. Click through each one until you reach a final confirmation page that says your subscription is cancelled.
4. Screenshot the confirmation page and save the cancellation email that follows.

How to Cancel Intelius by Phone

If the website flow gets stuck, or you can't sign in, phone cancellation is the fastest fallback:

• Number: (888) 245-1655
• Hours: Monday-Friday, 7:00 AM - 4:00 PM Pacific Time
• Have ready: Your account email, the last 4 digits of the payment card on file, and your billing ZIP code

Ask the representative to email you a written cancellation confirmation before you hang up. Note the rep's name and the time of the call.

How to Cancel Intelius by Email

For a paper trail, email support@intelius.com with:

• Your full name
• The email address on the account
• A clear statement: "I am requesting immediate cancellation of my Intelius Premier subscription. Please confirm cancellation in writing."
• The billing ZIP and last 4 of the card, for identity verification

Intelius typically responds within 1-2 business days. Keep the response — you may need it to dispute charges if the subscription doesn't actually cancel.

How to Cancel Intelius on iPhone or Android

If you subscribed through the Intelius iPhone or Android app, cancellation goes through Apple or Google — not Intelius directly.

iPhone (Apple ID Subscription)

1. Open Settings on your iPhone.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Find Intelius in the list and tap it.
5. Tap Cancel Subscription and confirm.

Android (Google Play Subscription)

1. Open the Google Play Store app.
2. Tap your profile icon in the top right.
3. Tap Payments & subscriptions → Subscriptions.
4. Select Intelius and tap Cancel subscription.

What Happens After You Cancel

• Access continues until cycle end. Intelius operates a strict no-refunds policy for the current billing cycle. If you cancel mid-cycle, you'll retain access to Premier until the cycle ends, but you won't get a prorated refund.
• Auto-renewal is stopped. No further charges will appear once the current cycle closes.
• Your account remains. Cancellation stops billing but doesn't delete your Intelius account. To fully delete, submit a data deletion request under CCPA (California) or GDPR (EU/UK), or email privacy@intelius.com.
• Your public listing is untouched. If Intelius has a public people-search record about you (name, address, relatives), that record persists after you cancel Premier — you need a separate opt-out request.

If Intelius Keeps Charging You

Cancellations don't always process cleanly. If a charge shows up after you cancelled:

1. Log back in and confirm no active subscription is listed under Membership Settings.
2. Forward your cancellation confirmation email to support@intelius.com and request a refund.
3. If that fails within 5 business days, dispute the charge with your card issuer. Attach your cancellation confirmation and any support-ticket correspondence — that's usually enough for the issuer to reverse the charge.

Stop the Underlying Problem: Your Data Is Everywhere Else Too

Intelius is one of dozens of people-search sites that publish your name, address, phone, relatives, and property records. Cancelling Premier and opting out of one Intelius listing doesn't touch BeenVerified, Spokeo, MyLife, Radaris, Whitepages, TruePeopleSearch, or the 100+ other brokers doing the same thing.

PrivacyOn automates the whole cycle. We continuously monitor 100+ data brokers and submit removals whenever your data reappears. Family plans cover up to 5 people, and pricing starts at $8.33/month. Start with a free PrivacyOn scan to see how exposed you are today.

Frequently Asked Questions

How do I cancel my Intelius subscription online?

Sign in at intelius.com, click My Account, open Membership Settings, and click Cancel Subscription under Active Subscriptions. Click through every retention prompt — including any "pause" or "downgrade" offer — until you see a final confirmation page that says the subscription is cancelled.

What's the Intelius customer service phone number?

(888) 245-1655, Monday through Friday, 7:00 AM to 4:00 PM Pacific Time. Have your account email, billing ZIP, and the last 4 digits of the card on file ready. Ask for a written cancellation confirmation before you end the call.

Will I get a refund if I cancel Intelius mid-cycle?

Usually no. Intelius operates a strict no-refunds policy for the current billing cycle. If you cancel mid-cycle, you'll keep access to Premier until the cycle ends, but you won't get money back for unused days. If you cancelled and were still charged, dispute the charge with your card issuer.

Does cancelling my Intelius account remove my public listing?

No. Cancelling your paid Premier subscription only stops billing — Intelius's public people-search still lists most US adults regardless of whether they have a Premier account. To remove your public listing, submit a separate opt-out request following the Intelius opt-out guide.

How do I cancel Intelius on my iPhone?

App-based subscriptions are billed by Apple, not Intelius. Open Settings, tap your name, tap Subscriptions, find Intelius, and tap Cancel Subscription. If you don't see Intelius in your Apple subscriptions list, you subscribed through the website instead — cancel at intelius.com or by phone.

What's the best way to keep my data off Intelius and other people-search sites permanently?

Use an automated data broker removal service. Manual opt-outs are one-time — brokers re-list your data within months. PrivacyOn continuously monitors 100+ data brokers including Intelius, BeenVerified, Spokeo, and MyLife, and re-submits removals whenever your data reappears, from $8.33/month with family plans up to 5 people.