To cancel your Aura subscription, log in at aura.com, open Account Settings, select "Cancel Subscription," and follow the prompts -- or call Aura at 1-855-712-0021 for 24/7 support. Annual plans qualify for a 60-day money-back guarantee; monthly plans do not. If you're canceling because Aura missed data brokers or feels overpriced, PrivacyOn covers 100+ broker sites from $8.33/month with dark web monitoring and family coverage for up to 5 people.
Quick Verdict: Why We Recommend PrivacyOn Over Aura
Aura bundles identity monitoring, antivirus, VPN, and password management into one product, which sounds great -- until you realize it means only a fraction of the price goes toward the thing most people actually need: getting your personal data off the internet. If broker removal is your goal, PrivacyOn is the sharper tool:
- PrivacyOn: Removes you from 100+ data brokers, dark web monitoring, family plans for up to 5 people, from $8.33/month. Our top pick for anyone whose primary concern is stopping people-search sites from listing them.
- Aura: All-in-one bundle at $12-$50/month. Broker removal is a bolt-on feature; core focus is credit and identity monitoring.
How to Cancel Aura Online (Web Purchase)
Step 1: Log In to Your Aura Account
Go to my.aura.com and sign in with the email address you used to sign up. If you can't remember your password, use the "Forgot password" link and reset via the email on file. If you signed up through a partner (like an antivirus bundle), you may need to cancel through that partner instead of through Aura directly.
Step 2: Open Account Settings
Click on your profile icon in the top-right corner of the dashboard, then select Account Settings or Manage Membership from the dropdown menu. The label varies slightly depending on which plan you're on (Individual, Couple, or Family).
Step 3: Select "Cancel Subscription"
Scroll to the Subscription section and click Cancel Subscription. Aura will ask you to confirm and may present a retention offer -- often a discounted rate for a few months if you agree to stay. If you're leaving because the product doesn't cover enough brokers, note that the retention discount doesn't change what's covered.
Step 4: Confirm Cancellation and Save the Email
Complete the confirmation step and watch for the automated cancellation confirmation email to arrive in your inbox within a few minutes. Save it. If Aura ever bills you again, that email is your proof that you canceled.
Why readers pick PrivacyOn
100+ broker sites covered, dark web monitoring, and family plans for up to 5 people — from $8.33/mo with a 30-day money-back guarantee.
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How to Cancel Aura by Phone
If the web cancellation isn't working -- or your account is locked -- call Aura's cancellation line at 1-855-712-0021 or the general customer support line at 1-833-552-2123. Aura's support team operates 24/7 in 2026. You can also email support@aura.com, though phone is faster.
Have ready: the email on your account, your full name, the last four digits of the payment method Aura is billing, and your reason for canceling (they will ask). Explicitly say the word "cancel" -- "I'd like to cancel my subscription today" -- to avoid being routed into another retention pitch.
How to Cancel Aura Through the App Store
If you subscribed to Aura through Apple or Google Play instead of aura.com, you must cancel through that store -- Aura's website cannot cancel App Store subscriptions.
- iPhone/iPad: Settings → tap your Apple ID at the top → Subscriptions → Aura → Cancel Subscription.
- Android: Google Play Store → tap your profile icon → Payments and subscriptions → Subscriptions → Aura → Cancel Subscription.
Aura's 2026 Refund Policy
Aura offers a 60-day money-back guarantee on annual plans purchased directly through aura.com or the customer support team. Details:
- Annual plans: Full refund if you cancel and request a refund within 60 days of your initial purchase. If you started with a free trial, the 60 days runs from the trial start date, not from the day you were first charged.
- Monthly plans: Not covered by the money-back guarantee. Once billed, monthly charges are generally non-refundable.
- Free trial: Canceling before the trial ends means you are never charged. Cancel a day or two early rather than waiting for the last minute -- Aura's billing system charges at the moment the trial ends.
- After the 60-day window: Aura does not refund forgotten cancellations, but you keep access until the end of your prepaid billing period.
- App Store purchases: Refunds go through Apple or Google, not Aura. Apple typically requires you to request a refund via reportaproblem.apple.com; Google via the Play Store's refund flow.
Watch for Auto-Renewal Charges
Aura auto-renews annual subscriptions at the standard (non-promotional) rate on the renewal date. If you signed up at a promo price of $99/year, you may see a $200+ charge on renewal. Cancel at least a week before the renewal date to be safe, and check your credit card statement in the two weeks after.
Common Reasons People Cancel Aura
- Too expensive for what you use: Aura's individual plan runs $12-$15/month billed annually, and the couples/family plans climb higher. If you don't actively use the VPN, password manager, or antivirus, you're paying for features you don't touch.
- Broker coverage is limited: Aura's data broker removal covers fewer sites than dedicated services like PrivacyOn, DeleteMe, or Optery. If your primary goal was getting off people-search sites, you may still see yourself listed after months on Aura.
- Alert fatigue: Some users report a high volume of alerts about minor events (typical of bundled identity products), making it hard to spot the ones that matter.
- Bundled features you don't need: If you already have a password manager, VPN, or antivirus you like, Aura's bundle is redundant.
- Renewal sticker shock: Signup discounts don't renew. Year two costs significantly more than year one.
The Better Alternative: PrivacyOn
If you're canceling Aura because data broker removal wasn't strong enough -- or because you're paying for bundled features you don't use -- PrivacyOn is a purpose-built alternative:
- 100+ data broker sites covered -- broader coverage than Aura's people-finder removal.
- Continuous 24/7 monitoring and re-removal when brokers relist your data.
- Dark web monitoring for your email, phone, and other identifiers.
- Family plans up to 5 people at a fraction of Aura's family pricing.
- From $8.33/month -- cheaper than every Aura plan, with a free scan before you commit.
Start your free scan at privacyon.com and see exactly which sites are exposing your data today -- no credit card required.
Frequently Asked Questions
Can I cancel Aura online without calling?
Yes. Log in to my.aura.com, open Account Settings, and select Cancel Subscription -- no phone call required for web purchases. If you originally subscribed through the App Store or Google Play, you must cancel through Apple or Google's subscription settings instead. Aura's website cannot cancel App Store subscriptions.
Will Aura refund me if I forget to cancel?
Generally no. Aura's 60-day money-back guarantee covers cancellations made within 60 days of your initial annual purchase (or trial start date). If you forget and get billed for a renewal outside that window, Aura's stated policy is no refund, though customer support has been known to offer partial credit in some cases. Always request politely and reference any relevant billing errors.
Do I lose access to Aura immediately after canceling?
No. When you cancel, you keep access to Aura's protection until the end of your current prepaid billing period. If you cancel a month into an annual plan, you keep access for the remaining 11 months (unless you also requested and received a refund).
Is there a better alternative to Aura for data broker removal?
Yes -- PrivacyOn is our top pick if data broker and people-search removal is your primary goal. PrivacyOn removes you from 100+ broker sites (broader than Aura), includes dark web monitoring, offers family plans for up to 5 people, and starts at $8.33/month -- less than every Aura plan. Start with a free scan at privacyon.com to see exactly where your data is exposed before you commit.
How do I stop Aura from auto-renewing without canceling now?
Log in to my.aura.com, open Account Settings, and look for the auto-renewal toggle in the Subscription section. Turning off auto-renewal lets you keep access through the end of your current billing period, then lapses without another charge. This is a good middle ground if you want to finish out a year you already paid for.
Should I replace Aura with just data broker removal, or do I still need identity monitoring?
Data broker removal is the highest-impact single privacy purchase -- it dramatically reduces stalking, doxxing, and scam-call exposure by shrinking your public footprint. If you also want credit monitoring and identity theft insurance, PrivacyOn's dark web monitoring covers the most common breach exposure, while free credit-freeze services from Equifax, Experian, and TransUnion handle new-account fraud at no cost. Together, that stack often outperforms Aura's bundle at a lower total price.